About Us

ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients’ needs. We also provide Customer Relationship Management (CRM) solutions; Internet based Customer Care, Web-Chat, Human Resources Process Outsourcing services, SMS Campaigns, Debt Management / Collection Campaigns, Training outsourcing and Technical Support services.

We currently have an operating capacity of 2500 web-enabled, multi-channel workstations operating in Egypt, Qatar, KSA, UAE and Kuwait. We manage programs covering four (4) continents in seven (7) different languages operating 24/7 over 365 days

MILESTONES

2009
We expanded our operations to Saudi Arabia and Qatar through Joint ventures with local partners We developed and acquired a talent acquisition arm; a management development company specialized in training and consulting.
2010
We identified a business development partner, Argent Associates, to address our potential opportunities in the US market For more info, please visit: http://www.argentassociates.com/
2011
We established presence in Turkey through a strategic partnership with Callpex For more info, please visit: http://callpex.com/
2015
We formed strategic partnership with arvato Bertelsmann

Facts and Figures